Contact Us

Contact Us

We would love to hear from you! Whether you have a question about a product, need help with an order, or simply want to share a story about your beloved pet, the PetEmpathy team is always happy to help. Your furry, feathered, and finned family members mean the world to you, and they mean a lot to us too.

Reach out using any of the options below, and we will get back to you as soon as we can.

Get in Touch

  • Email: bupesuesoehne@gmail.com
  • Phone: +49 1578 8331594

Our Response Time

We aim to reply to every message within 24 to 48 hours on business days. If you contact us over a weekend or a public holiday, we will respond on the next business day. Thank you for your patience, we read every message and want to give you a thoughtful answer.

Looking for a Quick Answer?

Many of the most common questions, covering topics like shipping, returns, payment, and product care, are answered on our FAQ page. It is a great place to start and often the fastest way to find what you need before reaching out to us directly.

We Are Here for You and Your Pets

At PetEmpathy, caring for animals is at the heart of everything we do. If there is anything we can do to make your shopping experience better, please do not hesitate to let us know. We look forward to connecting with you!

Contact Us

We would love to hear from you! Whether you have a question about a product, need help with an order, or simply want to share a story about your beloved pet, the PetEmpathy team is always happy to help. Your furry, feathered, and finned family members mean the world to you, and they mean a lot to us too.

Reach out using any of the options below, and we will get back to you as soon as we can.

Get in Touch

  • Email: bupesuesoehne@gmail.com
  • Phone: +49 1578 8331594

Our Response Time

We aim to reply to every message within 24 to 48 hours on business days. If you contact us over a weekend or a public holiday, we will respond on the next business day. Thank you for your patience, we read every message and want to give you a thoughtful answer.

Looking for a Quick Answer?

Many of the most common questions, covering topics like shipping, returns, payment, and product care, are answered on our FAQ page. It is a great place to start and often the fastest way to find what you need before reaching out to us directly.

We Are Here for You and Your Pets

At PetEmpathy, caring for animals is at the heart of everything we do. If there is anything we can do to make your shopping experience better, please do not hesitate to let us know. We look forward to connecting with you!